Lichenhearth 23

Kerry, Thank you for your feedback. We appreciate when our guests take the time to share ways in which we can improve. Unfortunately certain things are outside of our control and others we can only help with when notified. While we were unable to accommodate a late checkout and extended parking request for your peak season stay we do offer this when we can. We did have another guest arriving that day and needed the parking spot to accommodate cleaners and inspectors. Snowmass offers daily parking for $15/day (pretty reasonable for a premier ski resort) so there were options for you while you were skiing on they day of your checkout. We are clear that our check-in time is 4pm and our check out time is 10am during the booking process and in follow up messaging in hopes that we can assist with advance planning when your travel plans extend beyond those times. We are currently working with the owner of this unit on some nice updates to her charming one bedroom that we believe will only enhance the location and amenities found at Lichenhearth. We value your feedback and will use it to improve our property management procedures. We hope you'll give us the opportunity to provide you with a better experience in the future. Kim Allen iTrip Aspen Snowmass

Tamara, Thank you for taking the time to share your experience. We truly appreciate your feedback about the prime location and convenience of being within walking distance to the base of the lifts. We understand your concerns regarding the unit's decor and are disappointed that it didn't meet your expectations. While we pride ourselves on provided accurate photos, a 3D walk through tour, and maintaining clean, well-functioning accommodations regardless of their aesthetic, we recognize that modern styling is important to some of our guests. I'm happy to share that we are in discussions with the property owner about updating several areas of this condo. Your specific feedback will be valuable as we work with them on improvement plans. We're committed to enhancing our properties while maintaining their value and comfort. Each of our units has its own unique character and renovation timeline. For future stays, our reservation team would be happy to help recommend accommodations that feature more recently updated decor to better match your preferences. We hope you'll reconsider staying with us again and give us the opportunity to provide you with an experience that exceeds your expectations. Best regards, Kim Allen iTrip Aspen Snowmass

Thank you for your kind words! We’re so glad to hear that you found the unit clean and comfortable, and that our team was able to be responsive to your needs. We truly appreciate your feedback and hope to welcome you back soon!

Ethan, Thank you for your wonderful review! We're delighted that you found the place cozy and enjoyed the lodge feel. We’d love to welcome you back anytime! Audrey iTrip Aspen Snowmass

Thank you for your wonderful review! We're delighted that you found the place cozy and enjoyed the lodge feel. We’d love to welcome you back anytime! Audrey iTrip Aspen Snowmass

Hila, Thank you for your feedback on your vacation rental choice. We’re glad to hear you enjoyed the excellent location, cleanliness, and communication from our team. We appreciate your input about updates, we will share this feedback with the owners. Thank you again, and we’d love the opportunity to welcome you back in the future! Audrey iTrip Aspen Snowmass

Duane, We are glad you enjoyed the fall colors! When we asked, after you checked in, if there was anything we can do to earn your 5 star review you said everything was good. I wish you would have let us know how we could make it better. We strive to provide the best experience for our guests. We hope you can visit us in the future! Audrey iTrip Aspen Snowmass

Kristen, Thank you for your wonderful review! We're thrilled to hear that the condo’s location made your stay so convenient, with easy access to the slopes, restaurants, and shops. It’s great that the pool was a hit with the kids and provided a perfect spot to unwind after a day of hiking. We're delighted that you found the condo well-equipped, clean, and cozy—ideal for your family getaway. We’d love to welcome you back for another memorable stay in Snowmass! Audrey iTrip Aspen Snowmass

Ximena, Thank you for your wonderful review! We're so glad to hear that you found the place roomy and comfortable. It’s great to know that our website was helpful in providing all the information you needed during your stay. Your high recommendation means a lot to us, and we look forward to welcoming you back in the future! Audrey iTrip Aspen Snowmass

Elizabeth, Thank you for your wonderful review! We're delighted that you and your husband found our place to be the perfect location for all your planned activities in Aspen and Snowmass. It’s great to hear that you enjoyed the convenience of the pool, hot tub, and laundry area, and we’re glad they met your expectations for cleanliness. We appreciate your feedback regarding the appearance of the unit, we will pass it along to the owner. It’s fantastic to know that you loved the comfort of the decor, and our communication was both outstanding and helpful. We look forward to welcoming you back for another great visit! Audrey iTrip Aspen Snowmass